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Return Policy
Our return policy is pretty simple, but we ask for your honesty. Review the terms and conditions of the policy below as it varies with our products. If for any reason you do not like the product, please contact us within 7 business days of receiving your order. We can send you a replacement or issue a refund. You will need to pay for the return shipping and we will take care of the rest. All products are made by hand and shipped from Ponte Vedra Beach or Plantation, Florida USA.
For our fabric products, we have a few conditions: The items need to be returned to us how we sent them to you. They cannot smell like smoke, have been left outside, well used/worn (washed, used and rewashed) or washing instructions have not been followed. It is important that all the washing instructions are followed to maintain the quality of our products. Thus, to return a washed product the care instructions need to be respected. Special Orders cannot be returned unless there is a defect with the product. Personalized item sales are final.
For our jewelry, each order is custom made to your specifications and cannot be resold. If there is an error or defect with your order, we will repair or replace the product. Please contact Sand-a-Baby Designs before returning a jewelry order. A refund will be issued for the purchase price minus a 15% restocking fee. This fee covers the labor and materials it took to originally create the product. If your jewelry breaks within the first year, we will repair or restring it free of charge. After a year, a repair or restringing fee of $5.00 will apply. Please contact us by email for a repair request.
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